Responsible Gambling at Trino Casino
We want gambling to remain a form of entertainment, with player safety and controlled play at the centre of how we operate. Safer gambling means setting clear boundaries, keeping track of your activity and taking a break when you need one. Our team can help you find information about the controls available on your account.
Player protection
Gambling should never be treated as a way to make money or recover losses. Decide how much time and money you can afford to spend before you play, and stop when you reach those limits. If gambling starts to affect your wellbeing, relationships or finances, consider taking a break and seeking support.
Activity-control tools
Account controls can help you keep play within the limits you set. Check your account settings or contact our support team to ask which options are available. Depending on the control, you may be able to set deposit, loss or time limits, take an account break, or request self-exclusion.
Deposit limits
A deposit limit sets a maximum amount you can add to your account over a chosen period, such as daily or weekly. Choose an amount that fits your budget and does not affect essential costs. Check the limit and its terms before confirming a change.
Loss and time limits
A loss limit can help you decide in advance how much you are prepared to lose during a set period. A time limit can help you keep track of how long you spend playing. If these controls are available to you, set them before you start and avoid changing them while playing.
Account breaks and self-exclusion
An account break gives you time away from gambling for a chosen period. Self-exclusion is a longer-term step that prevents access to gambling services covered by the exclusion. Contact support to ask how to request either option and what it means for your account. If you want to exclude yourself from multiple operators, ask about GAMSTOP.
Signs to look out for
It may be time to pause if you are spending more than planned, chasing losses, hiding your gambling, borrowing money to play, or finding it difficult to stop. These signs are a reason to seek support, not a diagnosis. You do not have to wait until things feel serious to talk to someone.
Tips for keeping control
- Set a budget and time limit before you play.
- Take regular breaks and avoid gambling when upset or under the influence.
- Do not borrow money or use funds set aside for bills and essentials.
- Keep gambling separate from work, family time and other activities.
Professional help and support
If gambling is causing concern, speak with a trained support service or a qualified professional. GamCare offers confidential support, and GambleAware can help you find information and support options. You can also ask our support team how to access account controls or take a break. If you feel at immediate risk, contact emergency services.