User Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, play or place bets with us. We take your privacy seriously and describe below what data we collect, how we use it, who we share it with and how you can manage your information.

Types of data we collect

Personal data

When you create an account we collect identifying information such as your name, date of birth, email address, telephone number and postal address. We also collect ID documents and verification data where required for age, identity and anti-fraud checks.

Technical data

We gather device and connection information, including IP address, browser type, operating system, device identifiers and location data derived from your IP. We also record activity logs and session data to maintain account security and improve service performance.

Transactional data

Payment and transaction details are collected when you deposit or withdraw funds. This includes payment method, transaction amounts, currency, card or wallet identifiers and any related verification records needed to process payments and prevent fraud.

How we use your information

We use data to operate your account, process deposits and withdrawals, perform identity checks, detect and prevent fraud, and comply with legal obligations. We also use information to provide customer support, respond to enquiries and to analyse usage patterns so we can improve our services. Marketing communications are sent only where you have consented and you can opt out at any time.

Data protection practices

We protect data using industry-standard security measures such as encryption in transit and at rest, access controls, secure servers and regular security testing. Staff access to personal data is limited and controlled. We retain information only as long as necessary for the purpose it was collected or to meet legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and personalised content. Third-party providers may set cookies for analytics and advertising. You can manage or block cookies in your browser settings, but this may affect site functionality.

User rights

You have rights to access, correct, delete or restrict processing of your personal data, as well as the right to object to certain processing and to withdraw consent where applicable. Some rights may be limited where we must retain data to meet legal or regulatory obligations.

Access, correction and deletion

You can view and update many account details within your account settings. To request a copy of your data, corrections or deletion, contact our privacy team at [email protected]. We will respond to verifiable requests and advise if any request cannot be fulfilled for legal reasons.

Information sharing and third parties

We share data with service providers for payments, identity verification, fraud prevention, analytics and customer support. These partners process data under contract and are required to protect it. We may disclose information if required by law or to protect our rights and safety.

Privacy policy updates

We may update this policy from time to time. Any changes will be published on this page and, where appropriate, notified to you via your account. The version published here is the current policy.