Contact Our Team
Support is available to help with account queries, verification, technical concerns or general feedback about slots, our online casino and live casino services. If you need assistance with active promotions, bonus balance, free spins, withdrawals, payment methods, featured games, recent wins or live betting our team can guide you. We also handle KYC, security and responsible gaming enquiries and are available via chat, email and phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, chat usually replies within 15 minutes) |
| General enquiries | [email protected] (response within 24 hours) |
| Affiliate enquiries | [email protected] (partner team 48-hour response) |
| Phone | +44 20 7589 4310 (calls & SMS) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is the preferred way to contact us for detailed requests, account-related issues or when you need to submit documents or explanations. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and your account ID. Providing complete information helps us respond faster and avoid processing delays.
Submit Your Inquiry
Response Time
Customer support aims to respond quickly. Most inquiries are answered within one business day. Simple requests like account or payment questions are usually resolved faster, while complex issues such as verification, in-depth investigations, or technical disputes may take longer depending on their nature. We appreciate your patience and will update you as work progresses.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help us improve the website, promotions and gameplay. Every message is reviewed carefully by our team and used to refine features, fix issues and improve the user experience. Send your thoughts through live chat or email to [email protected] - we value your input and act on it quickly.